• Store Manager

    Job Locations US-OH-Shaker Heights
    Posted Date 1 week ago(1/9/2019 4:12 PM)
    Job ID
    # of Openings
  • Overview


    The Store Manager understands that every interaction, large or small, strengthens our mission as a company, and delivers an exceptional experience for all.  They represent the face of the brand in the community, ensures that the highest standards of the five-sense are actioned, and strategizes to ensure that all business objectives are exceeded.




    • Is a bold, fun ambassador of the brand.
    • Exhibits pride through positive demeanor, body language and personal presentation.
    • Demonstrates professional etiquette through integrity, honesty and respect for others.
    • Fosters an inspiring environment of engagement and learning that empowers people to realize their full potential.
    • Embraces diversity and inclusiveness through our people, guests and brand.
    • Recruits, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
    • Creates effective succession plans and conducts career pathing conversations with high potential employees to build internal bench strength.
    • Assess strengths and opportunities of the team (Management, Sales, Support) to build appropriate development plans and holds the team accountable for exceeding goals (business and individual).
    • Provides immediate “in the moment” feedback to all employees, through active floor presence and engagement with the 5 senses and our brand values.
    • Takes a proactive approach to self-development and actively seeks out opportunities and feedback from direct supervisor.


    • To ensures the store environment is engaged in the 5 senses of our guest experience by following our 5 senses checklist.  
    • Creates an engaging culture that focuses on building long-term relationships through the connection and relation of our brand and brand values.
    • Fosters an environment where our brand values and guest experience are a top priority through training, one-on-one coaching, modeling appropriate engagement behaviors, and personal interactions with top clients.
    • Derives insights from our brand initiatives to create action plans that change negative behaviors or enhance positive experiences. 




    • Delivers a true passion and respect for the brand and brand values as it relates to the guest experience.
    • Ensures store environments are compelling and the shopping experience is inspirational.
    • Acknowledges and represents our brand mission of job creations and American manufacturing.



    • Proactively assess and report business opportunities to merchants.
    • Execution of initiatives and strategies that support Shinola’s sales and business objectives.
    • Drives local and community networking to build brand awareness.






    • Minimum of 4 years of recent experience as a store manager, or like role, where responsibilities mirrored a Shinola store manager’s responsibilities.
    • Strong work ethic, intellectual curiosity and commitment to continuous improvement
    • Autonomous, self-managed and resourceful
    • Eagerness to learn and ability to juggle multiple tasks while quickly adapting to new situations
    • Ability to manage competing priorities in a fast pace environment
    • Ability to work days, nights, weekends and holidays as needed


    Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized as a result of such a request.




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